Investigation Training Options

This one (1) day workshop is designed for personnel who have previously completed training in ICAM but have not applied their skills for some time and would benefit from a refresher of the key principles and skills required to conduct an ICAM Investigation.

To maximise the effectiveness of ICAM Training, the knowledge and skills gained should be utilised in an applied manner. For those personnel who have not had an opportunity to apply their skills since initial training or would like assurance they are conducting ICAM investigations effectively, this workshop will provide an overview of the principles and address any specific knowledge gaps or challenges for attendees.

This one (1) day workshop is designed for personnel who are required to utilise the 5 Why’s problem solving technique as part of incident investigations to learn the key principles to ensure the process effectively identifies and addresses the root causes of an incident. (Note - workshop also available as a ½ day option)

In relation to incident investigations, the 5 Why’s Technique is a well-known process that aims to distinguish an incident’s visible symptoms from the underlying latent root causes. Many organisations either use this technique for low level incidents or require this process to be completed in conjunction with the Incident Cause Analysis Method (ICAM).

This one (1) day workshop is designed for is designed for personnel who are required to compile data and prepare in-house incident investigation reports or prepare presentations upon completion of incident investigations.

The skills and knowledge possessed in order to conduct an incident investigation do not always go hand-in-hand with the skills and knowledge required to complete a well written Incident Investigation Report.

Collecting all the data and organising it during an incident investigation can be a challenge, let alone transposing the data to an incident investigation report or presentation. This workshop focuses on how to prepare a well-written report or presentation to ensure the key facts, contributing factors, recommendations and significant learnings for the organisation are conveyed effectively.

This two (2) day workshop is designed for personnel who are required to conduct incident investigations and further their understanding of human performance capabilities and limitations.

A high percentage of occurrences within safety critical industries demonstrate failures in human performance as being causal or contributory factors. Therefore, in endeavouring to improve safety it is essential for personnel to have an appreciation of not only human performance capabilities, but also human performance limitations. To acquire this appreciation and better understand human performance, a working knowledge of Human Factors is required by Incident Investigators.

This two (2) day workshop is designed for personnel appointed as Lead Incident Investigators to gain an applied understanding of the investigation methodology and learn the knowledge and skills required to effectively lead and facilitate incident investigations...

This one (1) day workshop is designed for personnel appointed to roles within their organisations who lead or assist with Incident Investigations or those who are responsible for facilitating risk management or continuous improvement activities.

Learning reviews are an invaluable tool in both incident investigation and proactive risk management. Unlike traditional methods that often focus solely on assigning blame, learning reviews encourage a collaborative and holistic understanding of systemic factors that contribute to safety events. 

This fosters a culture of continuous improvement and shared responsibility . From an incident perspective, learning reviews helps organisations understand not just what went wrong, but why it made sense for individuals to behave as they did at the time, thereby providing deeper insights into systemic vulnerabilities. 

Proactively, they offer an opportunity to engage frontline workers in identifying hidden risks and operational realities, turning potential issues into actionable intelligence. By integrating learning reviews into your safety management processes, you open doors to not just mitigate risks, but to transform your organizational culture into one that values learning and resilience.