5 Why's Workshop

This one (1) day workshop is designed for personnel who are required to utilise the 5 Why’s problem solving technique as part of incident investigations to learn the key principles to ensure the process effectively identifies and addresses the root causes of an incident. 

In relation to incident investigations, the 5 Why’s Technique is a well-known process that aims to distinguish an incident’s visible symptoms from the underlying latent root causes. Many organisations either use this technique for low level incidents or require this process to be completed in conjunction with the Incident Cause Analysis Method (ICAM).