Investigation Training Options
ICAM Australia have carefully selected and designed a variety of courses to enhance the skills and knowledge of personnel involved in all aspects of incident investigations.
Select each course option to view specific course details, view upcoming sessions, and book your spot today.
INVESTIGATING PSYCHOSOCIAL EVENTS USING ICAM
Psychosocial hazards are now firmly with the work health and safety legislation and should be considered along with all other safety hazards. However, investigating psychosocial and psychological events require a different approach that supports those involved. Achieving Best Evidence is a crucial factor in a person centric approach to victim support.
This workshop is designed for those charged with investigating workplace place psychosocial and psychological events, or decision makers required to manage these events and people involved.
This workshop provides Investigators and decision makers with the understanding required to inquire into serious events whilst supporting those involved and meeting compliance requirements.
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ICAM FOR LEAD INVESTIGATORS
This two (2) day course is designed for personnel appointed as Lead Incident Investigators to gain an applied understanding of the investigation methodology and learn the knowledge and skills required to effectively lead and facilitate incident investigations.
For those personnel appointed as Lead Incident Investigators, it is critical that they have in-depth knowledge and skills not only of how to investigate incidents, but how to manage resources to achieve the incident aim of prevention of recurrence and reduction of risk.
ICAM FOR TEAM MEMBERS
This one (1) day course is designed for personnel expected to be part of an incident investigation team to gain an applied understanding of the investigation methodology and learn the knowledge and skills required to be an effective team member in incident investigations.
For those personnel expected to be part of an incident investigation team, they need to have the basic knowledge and skills to understand the investigation methodology, their role in the investigation and how they can support the Lead Investigator.
ICAM FOR APPROVING OFFICERS
This half (1/2) day workshop is designed for Senior Management and personnel appointed as Approving Officers for Incident Investigations to gain an applied understanding of the investigation methodology and learn the knowledge and skills required to effectively review, critically assess and sign-off on incident investigation reports.
For those personnel appointed to approve incident investigations it is critical that they understand the investigation methodology in order to be able to review the report and have assurance that the recommendations proposed will achieve the goals of prevention of recurrence and reduction of risk.
ICAM REFRESHER WORKSHOP
This one (1) day workshop is designed for personnel who have previously completed training in ICAM but have not applied their skills for some time and would benefit from a refresher of the key principles and skills required to conduct an ICAM Investigation.
To maximise the effectiveness of ICAM Training, the knowledge and skills gained should be utilised in an applied manner. For those personnel who have not had an opportunity to apply their skills since initial training or would like assurance they are conducting ICAM investigations effectively, this workshop will provide an overview of the principles and address any specific knowledge gaps or challenges for attendees.
5 WHY'S WORKSHOP
This one (1) day workshop is designed for personnel who are required to utilise the 5 Why’s problem solving technique as part of incident investigations to learn the key principles to ensure the process effectively identifies and addresses the root causes of an incident. (Note - workshop also available as a ½ day option)
In relation to incident investigations, the 5 Why’s Technique is a well-known process that aims to distinguish an incident’s visible symptoms from the underlying latent root causes. Many organisations either use this technique for low level incidents or require this process to be completed in conjunction with the Incident Cause Analysis Method (ICAM).
INVESTIGATION REPORT WRITING WORKSHOP
This one (1) day workshop is designed for is designed for personnel who are required to compile data and prepare in-house incident investigation reports or prepare presentations upon completion of incident investigations.
The skills and knowledge possessed in order to conduct an incident investigation do not always go hand-in-hand with the skills and knowledge required to complete a well written Incident Investigation Report.
Collecting all the data and organising it during an incident investigation can be a challenge, let alone transposing the data to an incident investigation report or presentation. This workshop focuses on how to prepare a well-written report or presentation to ensure the key facts, contributing factors, recommendations and significant learnings for the organisation are conveyed effectively.
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HUMAN FACTORS FOR INVESTIGATORS
This two (2) day workshop is designed for personnel who are required to conduct incident investigations and further their understanding of human performance capabilities and limitations.
A high percentage of occurrences within safety critical industries demonstrate failures in human performance as being causal or contributory factors. Therefore, in endeavouring to improve safety it is essential for personnel to have an appreciation of not only human performance capabilities, but also human performance limitations. To acquire this appreciation and better understand human performance, a working knowledge of Human Factors is required by Incident Investigators.
ICAM BRIEFING FOR SENIOR MANAGEMENT/EXECUTIVES
This briefing is designed for senior personnel to gain an applied understanding of the investigation methodology that will be used by those investigating incidents.
For senior personnel it is important that they are aware of the methodology being utilised, the possible resources required (in terms of people and time) and the set quality standards people are working to.
LEARNING REVIEWS
This one (1) day workshop is designed for personnel appointed to roles within their organisations who lead or assist with Incident Investigations or those who are responsible for facilitating risk management or continuous improvement activities.
Learning reviews are an invaluable tool in both incident investigation and proactive risk management. Unlike traditional methods that often focus solely on assigning blame, learning reviews encourage a collaborative and holistic understanding of systemic factors that contribute to safety events.
This fosters a culture of continuous improvement and shared responsibility . From an incident perspective, learning reviews helps organisations understand not just what went wrong, but why it made sense for individuals to behave as they did at the time, thereby providing deeper insights into systemic vulnerabilities.
Proactively, they offer an opportunity to engage frontline workers in identifying hidden risks and operational realities, turning potential issues into actionable intelligence. By integrating learning reviews into your safety management processes, you open doors to not just mitigate risks, but to transform your organizational culture into one that values learning and resilience.
ICAM BRIEFING FOR DECISION MAKERS
This workshop is designed for those who may be involved in decision making in accordance with ‘Fair and Just Culture’ in relation to performance management / disciplinary issues associated with incidents.
While ICAM investigations in themselves are never about finding blame or liability and the focus is on systemic issues, on occasion there are incidents where performance management is required.
This workshop assists Decision Makers in understanding that decisions need to be made based on the intentions behind the actions (not just the consequences of the event) and that the conditions and organisational factors that were present at the time must be considered to ensure any decisions in relation to performance management are fair and just.
INVESTIGATING CYBERSECURITY EVENTS AND INCIDENTS USING ICAM
This two (2) day course is designed for cyber security personnel and managers to gain an applied understanding of the ICAM investigation methodology and learn the knowledge and skills required to effectively apply the ICAM skills and tools to cyber event response and investigations. The course will focus on to use the ICAM process to quickly investigate, assess, and determine the overall risk of an event with the end goal of enabling decision makers to make quicker informed decisions on actions to be taken. It will demonstrate how to use the ICAM process as a part of cyber incident and event response, specifically how to identify and establish the scope of the event, develop methods to minimize operational impact and restore service, and identify contributing factors in order to develop mid to long term corrective actions. The course will show how application of the ICAM process can enhance an organisation’s existing cyber incident response handling processes and procedures, particularly for critical infrastructure and high-risk industries. The course also includes case studies and classroom exercises to apply the ICAM skills and tools to example events and incidents.