ICAM Australia Incident Investigation Training Options

Our ICAM Training focuses on the need for thorough and methodical investigations with simple structured processes to achieve the aim of reduction of risk and prevention of recurrence.

Participants will not only be shown applied examples, but will be provided with practical tools, forms and templates that can be easily adapted and integrated in the workplace for optimal implementation of the learning outcomes.

We have a suite of investigation training courses to meet varied organisational and site-specific needs as per the following course/workshop offerings:

ICAM FOR TEAM MEMBERS (MINI-ICAM) COURSE

• In-house option (face-to-face or online delivery)
• Public course option (face-to-face or online delivery)

Personnel expected to be part of an incident investigation team need the basic knowledge and skills to understand the investigation methodology, their role, and how they can support the Lead Investigator.  We designed this course for personnel who may assist the Lead Investigator in collecting data and conducting low-level incident investigations.

We designed this one (1) day course for personnel expected to be part of an incident investigation team to gain an applied understanding of the investigation methodology and learn the knowledge and skills required to be an effective team member in incident investigations.

Enquire and enroll for this course here:

ICAM REFRESHER WORKSHOP

• In-house option (face-to-face or online delivery)
• Public course option (face-to-face or online delivery)

To maximise the effectiveness of ICAM Training, the knowledge and skills gained should be utilised in an applied manner.  For personnel who have not applied their skills since initial training or would like assurance they are conducting ICAM investigations effectively, this workshop will provide an overview of the principles and address any specific knowledge gaps or challenges for attendees.

We designed this one (1) day workshop for personnel who have previously completed training in ICAM but have yet to apply their skills for some time and would benefit from a refresher of the key principles and skills required to conduct an ICAM Investigation.

Enquire and enroll for this course here:

5 WHY’S  WORKSHOP

• In-house option (face-to-face or online delivery)
• Public course option (face-to-face or online delivery)

The 5 Why’s Technique is a well-known investigation process that aims to distinguish an incident’s visible symptoms from the underlying latent root causes. Many organisations either use this technique for low-level incidents or complete this process alongside the Incident Cause Analysis Method (ICAM).

While the findings of a 5 Why’s can be beneficial in identifying the root causes of an incident, the key process steps and questioning techniques are critical to ensure an effective outcome.  This workshop will address how an investigator can be sure to address all phases of the incident and identify latent issues.

We designed this one (1) day workshop for personnel who must utilise the 5 Why’s problem-solving technique as part of incident investigations. Personnel will learn fundamental principles to ensure the process effectively identifies and addresses the root causes of an incident. (Note - workshop also available as a ½ day option).

Enquire and enroll for this course here:

INVESTIGATION REPORT WRITING WORKSHOP

• In-house option (face-to-face or online delivery)
• Public course option (face-to-face or online delivery)

The skills and knowledge to conduct an incident investigation are not always matched by the skills and knowledge required to complete a well-written Incident Investigation Report.  Collecting and organising all the data during an incident investigation can be a challenge, let alone transposing the data to an incident investigation report or presentation.  This workshop focuses on preparing well-written reports and presentations to ensure that an Investigator can effectively convey the key facts, contributing factors, recommendations and significant learnings for the organisation.

We designed this one (1) day workshop for personnel who must compile data and prepare in-house incident investigation reports or prepare presentations upon completion of incident investigations.

Enquire and enroll for this course here:

ICAM GOVERNANCE WORKSHOP

• In-house option (face-to-face or online delivery)

Personnel appointed to approve Incident Investigations must understand the investigation methodology. This knowledge ensures they can review reports and ensure that the proposed recommendations will prevent further incidents and reduce risk.

This half (1/2) day course is designed for Senior Management and personnel appointed as Approving Officers for Incident Investigations to gain an applied understanding of the investigation methodology and learn the knowledge and skills required to effectively review, critically assess and sign off on incident investigation reports.  We have designed this course for personnel who must sign off and approve incident investigation reports.

Enquire and enroll for this course here:

ICAM CHAMPIONS WORKSHOP

• In-house option (face-to-face or online delivery)

The skills and knowledge gained by ICAM Training require applied experience to develop and refine expertise and ensure quality investigations and reports.  This workshop further develops the expertise of ICAM Lead Investigators and focuses on quality assurance and best practices for conducting incident investigations.

We designed this one (1) day workshop for personnel who have completed the “ICAM for Lead Investigators” course and whom Management has selected to enhance and refine their skills and become ICAM Subject Matter Experts for their organisation.

Enquire and enroll for this course here:

SITE INSPECTION (PRACTICAL – MOCK) WORKSHOP

• In-house option (face-to-face delivery)

Incident sites are dynamic – they rarely remain the same for very long.  After ensuring that personnel are safe and confirming any hazards are under control, the Investigation Team needs to quickly determine “What did it look like at the time of the incident?”… Not after the rescue, recovery, clean-up etc., have been conducted.

Knowing what to look for at an incident scene quickly and how to record that data is crucial to the credibility of evidence collected during an investigation.  Evidence only remains in situ for a short time, and Investigators must ensure they collect data quickly before evidence is compromised, destroyed or goes missing.

We teach a systematic approach to Immediate Actions and Site Inspection requirements through a practical (mock) incident scene and investigation exercises.  We designed this one (1) day workshop for personnel who may be among the first responders to an incident and are responsible for investigation activities that immediately follow the completion of any emergency response.

Enquire and enroll for this course here:

WITNESS INTERVIEWING WORKSHOP

• In-house option (face-to-face or online delivery)

- How much weight can you place on information from witnesses to an incident?

- How can you prepare to maximise the potential benefit from witness accounts? 

- What questions should you ask?

- What do you do when accounts from different witnesses differ?

Witness information can be valuable; however, a skilled investigator must consider many factors.  Obtaining information from key witnesses during an incident investigation can be challenging, particularly when information from various sources does not align.  This workshop will provide a structured approach to witness interviewing and a method to weigh up and compare different accounts or inconsistencies.

We designed this one (1) day workshop for personnel conducting witness interviews as part of incident investigations.  Attendees will learn how to apply the Hierarchy of Questioning Technique effectively to obtain and assess information from personnel who were involved, saw or responded to incidents.

Enquire and enroll for this course here:

HUMAN FACTORS FOR INVESTIGATORS WORKSHOP

• In-house option (face-to-face or online delivery)

Failures in human performance are causal or contributory factors in many incidents within safety-critical industries. Therefore, in endeavouring to improve safety, personnel must appreciate not only human performance capabilities but also human performance limitations. To acquire this appreciation and better understand human performance, a working knowledge of Human Factors is required by Incident Investigators.

We designed this two (2) day workshop for personnel required to conduct incident investigations and further their understanding of human performance capabilities and limitations.

Enquire and enroll for this course here: